Terms of service

Terms of Service

Last updated: May 2026

OVERVIEW

Welcome to TradixPro. The terms “we”, “us” and “our” refer to TradixPro. TradixPro operates this online store and website, including all related information, content, features, tools, products, and services in order to provide customers with a curated shopping experience (the “Services”).

TradixPro is powered by Shopify, which enables us to provide our online store and checkout services.

These Terms of Service, together with any policies referenced on our website, describe your rights and responsibilities when you use our Services. Please read these Terms carefully before using our website or placing an order.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service, our Privacy Policy, our Refund & Return Policy, and our Shipping Policy.

If you do not agree to these Terms or any referenced policies, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state, province, or country of residence.

To use the Services and purchase products, you may be asked to provide certain information, such as your name, email address, billing information, payment information, shipping address, and contact details.

You confirm that all information you provide is correct, current, complete, and accurate.

You are responsible for ensuring that your shipping address and contact information are correct before placing an order.

You are responsible for maintaining the confidentiality and security of your account credentials and for all activities that occur under your account.

SECTION 2 - OUR PRODUCTS

We make every effort to display product images, descriptions, specifications, prices, and availability as accurately as possible.

However, product colors, appearance, size perception, packaging, or details may vary slightly due to device settings, lighting, manufacturer updates, or product variations.

All product descriptions, prices, availability, and specifications are subject to change at any time without notice.

We reserve the right to discontinue any product at any time.

SECTION 3 - ORDERS AND ORDER ACCEPTANCE

When you place an order, you are making an offer to purchase the selected product or products.

TradixPro reserves the right to accept, decline, cancel, or limit any order for a valid reason, including but not limited to product availability, suspected fraud, pricing errors, incorrect product information, payment issues, or shipping restrictions.

Your order is accepted when we confirm the order and process your payment.

Once an order has entered the fulfillment process, cancellation or modification may no longer be possible.

If you need to cancel or change an order, please contact us as soon as possible at info@tradixpro.com.

If the order has already been processed or dispatched, you may request a return after receiving the item, subject to our Refund & Return Policy.

SECTION 4 - PRICES AND BILLING

Product prices are displayed on our website and at checkout.

We make reasonable efforts to ensure that product prices, descriptions, and availability are accurate and up to date.

You agree to provide current, complete, and accurate billing and payment information for all purchases made through our store.

If we identify a pricing error, product information error, or payment issue, we may contact you for clarification, cancel the affected order, or take other reasonable action before fulfillment.

Prices, promotions, and product availability may change without notice.

SECTION 5 - ORDER PROCESSING, SHIPPING, AND DELIVERY

We offer free shipping to 65 countries.

Orders are processed within 1–3 business days after the order is placed and confirmed.

Processing time includes order verification, preparation, quality checks, and coordination with our fulfillment partners before shipment.

Processing time is separate from the estimated delivery time.

After your order has been processed and dispatched, delivery usually takes 6–15 business days, depending on the destination country, product availability, carrier conditions, and destination-country processing.

The total estimated delivery time is generally 7–18 business days, including processing and delivery.

Delivery times are estimates only and are not guaranteed.

Delays may occur due to carrier delays, holidays, weather conditions, incorrect shipping information, product availability checks, destination-country processing, or circumstances outside our control.

Once your order has shipped, tracking information will be provided by email when available.

SECTION 6 - DELIVERY ISSUES, INCORRECT ADDRESS, AND LOST PACKAGES

Customers are responsible for providing a complete and accurate shipping address and contact information at checkout.

TradixPro is not responsible for failed delivery, returned packages, or delays caused by incorrect, incomplete, or outdated customer information.

Refunds or reshipments may not be available in the following situations:

- Incorrect or incomplete shipping address provided by the customer
- Customer fails to respond to carrier delivery attempts
- Unclaimed packages
- Refused deliveries
- Packages returned due to incorrect customer information
- Delays caused by carriers, destination-country processing, or circumstances outside our control

If tracking information has not updated for an extended period, please contact us at info@tradixpro.com so we can investigate the shipment with the carrier or fulfillment partner.

If the package is confirmed lost or seriously delayed, we may offer one of the following:

- A replacement
- A refund
- Another suitable resolution depending on the case

Refunds are not issued while the order is still within the normal estimated delivery period.

SECTION 7 - RETURNS, REFUNDS, AND EXCHANGES

Returns, refunds, and exchanges are handled according to our Refund & Return Policy.

We accept eligible return requests within 14 days of delivery.

For change-of-mind returns:

- The item must be unused, in original condition, and in its original packaging where applicable
- The customer is responsible for return shipping costs
- Return shipping costs are non-refundable unless the item arrived damaged, defective, faulty, or incorrect
- The refund will be processed after the returned item has been received and inspected

If an item arrives damaged, defective, faulty, or incorrect, please contact us promptly after delivery with clear photo or video evidence so we can review the issue.

Please do not send any item back before receiving return instructions from us.

TradixPro currently provides return receiving locations in the United States, United Kingdom, and Germany.

Customers returning items from other countries may be asked to send the return package to one of these return receiving locations.

The correct return address will be provided by our support team after your return request has been reviewed and approved.

SECTION 8 - NON-RETURNABLE AND NON-REFUNDABLE SITUATIONS

Certain items or situations may not be eligible for return or refund, as described in our Refund & Return Policy.

Refunds may not be available for:

- Items returned after the eligible return period
- Used, worn, washed, altered, or damaged items not due to defect
- Items without original packaging, where packaging is required
- Items missing accessories, manuals, parts, or proof of purchase
- Final sale or clearance items, where clearly marked
- Personal care, hygiene, or intimate-use items if opened or used, unless faulty or defective
- Incorrect or incomplete shipping address provided by the customer
- Unclaimed packages
- Refused deliveries
- Items returned without approval
- Items returned to the wrong address
- Items returned without following our return instructions

SECTION 9 - INTELLECTUAL PROPERTY

Our Services, including but not limited to trademarks, brand names, text, images, graphics, logos, design elements, product presentation, website content, and related materials, are owned by TradixPro, its affiliates, or licensors and are protected by applicable copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, copy, modify, sell, resell, exploit, or use any part of the Services without our prior written consent.

SECTION 10 - THIRD-PARTY LINKS AND TOOLS

We may provide access to third-party tools, apps, payment processors, carriers, tracking services, or links to other websites.

We are not responsible for examining or evaluating the content, accuracy, availability, policies, or practices of third-party services.

Your use of third-party tools or links is at your own risk and subject to the terms and policies of those third parties.

SECTION 11 - PRIVACY POLICY

All personal information we collect through the Services is handled according to our Privacy Policy.

By using the Services, you acknowledge that you have read and understood how we may collect, use, and process your information.

SECTION 12 - ERRORS, INACCURACIES, AND AVAILABILITY

Occasionally, there may be information on our website that contains typographical errors, inaccuracies, omissions, or outdated details related to product descriptions, pricing, promotions, shipping times, availability, or other information.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information where needed.

If an error affects an order, we may contact you, correct the issue, or cancel the affected order before fulfillment where appropriate.

SECTION 13 - PROHIBITED USES

You are prohibited from using the site or its content:

- For any unlawful purpose
- To violate any laws or regulations
- To infringe upon our intellectual property rights or the rights of others
- To submit false or misleading information
- To abuse, harass, defame, intimidate, or discriminate against others
- To upload malicious code, viruses, or harmful technology
- To interfere with the security or operation of the Services
- To collect or track personal information of others without permission
- To engage in fraudulent, abusive, or unauthorized activity

We reserve the right to terminate or restrict your use of the Services for violating any prohibited uses.

SECTION 14 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, TradixPro, our directors, employees, affiliates, partners, contractors, suppliers, service providers, or licensors shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the Services or products purchased through the Services.

This includes, but is not limited to, damages related to delays, delivery issues, product misuse, technical errors, loss of data, loss of profits, or reliance on information provided through the Services.

Nothing in these Terms limits any consumer rights that cannot be excluded under applicable law.

SECTION 15 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide Services shall be governed by and construed in accordance with the laws of the jurisdiction where TradixPro is headquartered: Dubai, United Arab Emirates.

Nothing in this section limits any mandatory consumer protection rights that may apply in your country of residence.

SECTION 16 - CHANGES TO THESE TERMS

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates to our website.

It is your responsibility to check this page periodically for changes.

Your continued use of or access to the website after any changes are posted constitutes acceptance of those changes.

SECTION 17 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at:

Email: info@tradixpro.com

Phone: +971 54 467 0408

Address:
Meydan Grandstand, 6th floor,
Meydan Road, Nad Al Sheba,
Dubai, United Arab Emirates