Frequently Asked Questions (FAQ)
Experience seamless shopping with free shipping to 65 countries and clear delivery information on all TradixPro orders.
How can I place an order?
Browse the products, choose what you like, select the quantity and options, then click "Add to Cart" and follow the checkout steps.
What payment methods do you accept?
Payments are processed securely through our available checkout payment providers. Available payment methods may be shown at checkout depending on your location and selected payment option.
How long does shipping take?
Orders are processed within 1–3 business days after the order is placed and confirmed.
After your order has been processed and dispatched, delivery usually takes 6–15 business days depending on the destination country, carrier conditions, product availability, and destination-country processing.
The total estimated delivery time is generally 7–18 business days, including processing and delivery.
How can I track my order?
Once your order has been shipped, you will receive a notification with tracking information when available.
Please allow 24–72 hours for tracking updates to appear after dispatch.
Can I return an item?
- Returns are accepted within 14 days for unused items in original condition.
- Damaged or defective items must be reported within 3 days of delivery with photo or video evidence.
For full details, please review our Refund & Return Policy.
Are taxes included in prices?
Product prices are displayed on our website and at checkout.
For the most accurate order total, please review the final amount shown during checkout before placing your order.
How can I contact you?
You can contact us by email at info@tradixpro.com or through our Contact Us page.
Our support team usually responds within 1–2 business days.