Privacy policy

Last updated: May 2026

TradixPro (“we”, “us”, or “our”) operates the online store at www.tradixpro.com.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, place an order, contact us, subscribe to our emails, or use our services.

By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Payment and checkout information
- Customer support messages
- Return, refund, or exchange requests
- Marketing preferences, where applicable

We may also automatically collect certain information when you visit our website, including:

- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Time spent on the website
- Referral source
- Cookies and similar tracking data
- Shopping activity, such as cart and checkout interactions

2. How We Use Your Information

We use your personal information to:

- Process and fulfill your orders
- Confirm payments and help prevent fraud
- Send order confirmations and shipping updates
- Provide customer support
- Handle returns, refunds, exchanges, and delivery issues
- Communicate with you about your order
- Improve our website, products, and customer experience
- Personalize your shopping experience
- Send promotional emails or marketing messages, where you have consented or where permitted by law
- Comply with legal, accounting, fraud prevention, and regulatory obligations

3. Legal Basis for Processing Personal Information

Where applicable, including for customers in the European Economic Area, United Kingdom, or similar jurisdictions, we process personal information based on one or more of the following legal bases:

- Performance of a contract: to process, fulfill, ship, and support your order
- Consent: for marketing communications, cookies where required, or optional services
- Legal obligations: to comply with applicable legal and regulatory requirements
- Legitimate interests: to improve our services, protect our business, prevent fraud, and provide customer support

You may withdraw your consent at any time where processing is based on consent.

4. Sharing Your Information

We may share your personal information with trusted third parties only when necessary to operate our business and provide our services.

These may include:

- Shopify, our e-commerce platform
- Payment processors and fraud prevention providers
- Shipping carriers and fulfillment partners
- Customer support tools
- Email marketing providers, where applicable
- Analytics and advertising providers
- Legal, accounting, or compliance service providers
- Government authorities or regulators where required by law

We do not sell your personal information.

5. Payments

Payment information is processed securely through our payment providers and Shopify’s checkout infrastructure.

We do not store full credit card numbers on our own servers. Payment providers may collect and process payment details in accordance with their own security standards and privacy policies.

6. Shipping, Fulfillment, and Delivery

To fulfill and deliver your order, we may share necessary order and delivery information with fulfillment partners, suppliers, warehouses, and shipping carriers.

This information may include your name, shipping address, phone number, email address, product details, and tracking information.

Some fulfillment or shipping partners may be located outside your country of residence.

7. International Data Transfers

Because we operate an online store and use global service providers, your personal information may be transferred, stored, or processed in countries outside your country of residence.

These countries may have data protection laws that differ from those in your country.

Where required, we rely on appropriate safeguards or legal mechanisms to help protect your personal information during international transfers.

8. Cookies and Similar Technologies

We use cookies and similar technologies to:

- Operate the website
- Remember your preferences
- Keep items in your cart
- Improve website performance
- Analyze traffic and usage
- Support marketing and advertising activities

You can manage or disable cookies through your browser settings. Some parts of the website may not function properly if cookies are disabled.

Where required by law, we will request your consent before using non-essential cookies.

9. Marketing Communications

If you subscribe to our email list or agree to receive marketing communications, we may send you promotional emails, product updates, offers, and related content.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us at info@tradixpro.com.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

- Processing and fulfilling orders
- Providing customer support
- Handling returns, refunds, disputes, and delivery issues
- Meeting legal, accounting, and regulatory requirements
- Preventing fraud and protecting our business

When personal information is no longer needed, we will delete, anonymize, or securely store it in accordance with applicable laws.

11. Your Rights

Depending on your location and applicable law, you may have the right to:

- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Request restriction of processing
- Object to certain processing activities
- Request a copy of your personal information
- Withdraw consent where processing is based on consent
- Opt out of marketing communications

If you are located in the European Economic Area, United Kingdom, or another jurisdiction with similar privacy laws, you may also have the right to lodge a complaint with your local data protection authority.

To exercise your rights, please contact us at info@tradixpro.com.

12. Security

We use reasonable technical, administrative, and organizational measures to help protect your personal information.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we cannot guarantee absolute security, we work to protect your information against unauthorized access, loss, misuse, or disclosure.

13. Children’s Privacy

Our website and services are not intended for children under the age of majority in their jurisdiction.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

14. Third-Party Links

Our website may include links to third-party websites, tools, apps, or services.

We are not responsible for the privacy practices, content, or policies of third parties. We recommend reviewing their privacy policies before using their services.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or operational needs.

Any changes will be posted on this page with an updated “Last updated” date.

16. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

TradixPro
Email: info@tradixpro.com
Phone: +971 54 467 0408
Address:
Meydan Grandstand, 6th floor,
Meydan Road, Nad Al Sheba,
Dubai, United Arab Emirates